Vacancy · Full-time

Founding customer success manager

You make sure new customers see what Navabi does for them in their first thirty days, and that they stay.

What you do

A week at Navabi.

Half-hour onboarding calls: filling the data room, turning on integrations, setting up standard positions and mandates per team.
Answering questions by email, WhatsApp, Slack and the portal, within one business day. When it gets substantive, you bring in the agent or a lawyer.
Every week, going through the customers who go quiet: not logged in, no documents, credits unused. You call before they cancel.
Planning and preparing the annual check-up for customers on Legal and Fractional.
Keeping the help centre up to date and passing on to product every week what customers do not understand.
Spotting who structurally runs short of credits or asks for tax work, and picking that up with sales.

What you bring

At least two years of experience in customer success, onboarding or account management at a software company or a service provider for SMEs.
Clear Dutch, written and on the phone. Good English.
Experience with HubSpot or a comparable CRM.
You understand entrepreneurs: busy, practical, little patience for jargon.
A legal background is not required.

The first months

So you know upfront what we will look back on together.

Month 1

You have done twenty onboardings and know the help centre inside out.

Month 2

You have your own portfolio of customers.

Month 3

Activation and cancellations are on a dashboard per week, with a fixed onboarding script.

Applying

Send your CV to info@navabi.nl. We respond within five business days.

1You send your CV and three lines on why you. No cover letter.
2You hear from us within five business days, followed by a half-hour conversation.
3A practical assignment of no more than two hours, which we discuss together.
4Within two weeks of your first email you know where you stand.

€ 85,000 to € 110,000 per year

€ 80,000 to € 100,000 per year, plus 15 percent of the gross margin above a fixed threshold in your practice area

€ 85,000 to € 110,000 per year

€ 750 per month